Twilio has a status page that provides real-time updates on any known incidents, outages or errors for both our API platform and our carrier connections. We also post maintenance windows here.

The status page is very useful for checking to see if the problem you are having is a known issue or is unique. It also helps differentiate external carrier problems from Twilio software problems. You can check out our status page at status. twilio. com

Twilio Current Status

You will see Twilio’s current status at the top. This is where you will see all active incidents. Underneath that, we have NOW reporting status of Twilio Services (left) and the status of the global telecom network (right).

The sections below break down the statuses of each of our services and our individual office locations.

• Green shows there are no known active incidents on the Twilio or carrier side.
• Hollow Green shows that an underlying carrier or service degradation is impacting this service.
• Yellow shows that one or more of our APIs or carrier regions are experiencing degraded service.
• Red shows an outage.
• Blue shows scheduled maintenance.

Past Incidents

Click Past Incidents at the top of the page to see historical incidents listed by date.

Sign Up for Incident and Update Notifications

To request automatic incident notifications and updates to be sent to you, can subscribe to our status page:

1. Visit https://status.twilio.com.

2. Click Subscribe to Updates at the top of the page.

3. Select your desired notification type (Email, text, webhook, Twitter, or RSS), enter your contact details, and then click the blue SUBSCRIBE VIA EMAIL button to subscribe or manage your preferences.

• • Note: You will have to confirm your email if you are subscribing for the first time, or if you need to manage your subscription, you will receive a One-Time Password (OTP) to confirm your email. 
    

1. On the status page, you can then customise your notifications by checking or unchecking any products, services and service regions you wish to be notified for. When finished, scroll to the bottom of the page and then click UPDATE PREFERENCES.
   • Note: Scroll down to the CARRIER NETWORK section to set your location preferences. 
     

5. Check your notification contact details for a message from Twilio, and confirm as instructed to begin receiving notifications.

Cancel or Change Your Status Page Subscription

Click on Subscribe to Updates at the top right of the page, select the tab for the notification type you signed up for, and then enter your contact details and click the blue MANAGE or SUBSCRIBE button.

Alternatively, from any Twilio Status Page contact, click the included Manage your subscription link.

Either of these actions will bring you to the subscriber page (seen in step 4 above), where you can modify or cancel your subscriptions as desired.
Note: Scroll down to the CARRIER NETWORK section to set your location preferences.